Find all the answers to your betfinal questions
Where can I find out more about the company behind Betfinal.com?
More information about the company is in our About Us section.
Whats the minimum I can deposit?
The minimum deposit is €10 or equivalent.
Can I get my money back if I lose?
No, as soon as a transaction has been made and the bet is settled there is no way to revert the transaction.
What do you do with inactive accounts?
If an account has been inactive for more than 18 months, we will charge a fee of €5 per month, until the account is empty. We notify all customers via email well before this happens so they can either make a withdrawal or play for their balance.
Which web browser is recommended?
All modern web browsers work well with our Betfinal products. We work hard to make sure our customers can access our site from any platform and browser. If you are experiencing any problems, kindly let us know and we will assist you.
Is my data safe at Betfinal?
Yes, Betfinal uses state-of-the art security protocols to ensure that your data is safe with us. Your data remains strictly confidential and we will never share your data with anyone without you knowing about it. All payment data that is stored in our database is well encrypted.
Why do I need to register my personal data when opening an account with Betfinal?
In order to follow the latest regulations and ensure the safety of our players, we need to verify your account details. This is a security procedure that all operators in the industry must follow with the aim of protecting both players and operators involved in a online transaction. We need date of birth to verify that the minimum age is met, and full name and proof of address for withdrawals. Your email address is important for us to communicate updates, promotions and information such as forgotten password. Please go to our account verification page for more information.
How can I find out about new promotions and bonuses?
You can see all our latest promotions and bonuses in our Betfinal promotion page. To activate a bonus use the bonus code when making a deposit or use a referral code when registering a new account. All promotions and bonuses have specific terms and conditions.
How can I contact customer service?
Our customer service team are delighted to assist you via email or live chat. We aim to answer all emails within 24 hours, but please bear in mind this might prove difficult under periods of heavy traffic. The live chat is open between 3 p.m. – 9 p.m. CET every day.
I have forgotten my password, where can I reset it?
To get a new password, use our automatic reset password function. Go to betfinal.com and press the «Forgot password» button in the login box on the top right corner, and follow the steps provided to receive a new password. In a couple of seconds an email will be sent to you with instructions. If you don't find the mail in your inbox, please remember to also check your spam filter.